Return & Exchange Policy

1. Return Conditions

• 30-day return window from receipt date
• Item must be in new condition
• Refund based on original purchase invoice value
• Customer responsible for return shipping costs

2. Return Procedure

Step 1: Please email us at vin2loveofficial@gmail.com, indicating your ORDER NO. and the item(s) you would like to return and the reason. If there are quality issues, our Service Team may need you to provide images of said item(s).
Step 2: Please mail back your item(s) according to return instructions from our service team.
Step 3: You will need to send your tracking number and / or proof of delivery to our Customer Service department (vin2loveofficial@gmail.com).
Step 4: Within 2-5 days after our warehouse has received your item(s) and approved your request, the corresponding refund will be issued according to your communication with our service team to your Vin2Love account.

3. Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 5 business days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Once the refund is processed, it's up to your card company to post the credit to your account, which typically takes 3-7 business days.

 

4. Late Or Missing Refund

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at vin2loveofficial@gmail.com

 

5. Exchange
We only replace items if they are defective or damaged due to our error. If you need to exchange it for the same item, please contact us at vin2loveofficial@gmail.com

 

6. Responsibility
Returned items are the responsibility of the customer until we receive them. Please make sure they are packed properly so as to avoid any damage in transit.
As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items that are returned to us by mistake. If we are able to locate the items and you'd like them returned to you, we may ask you to cover the delivery cost.
We are not able to refund any tax or duty charged by customs border office.

Feel free to contact us with any further questions or concerns at: vin2loveofficial@gmail.com